Frequently asked questions
🏠 Accommodation
How many rooms are there?
La Maison de Canelya has 9 rooms, each with its own name and story, decorated with African artisan fabrics and furniture.
What types of rooms are available?
4 categories:
🛏️ Tchiganvi — FIO (rm3) & TO (rm8) — €41/night
🛏️ Tchigan — Blefoutou (rm5) & Sè (rm7) — €46/night
🛏️ Atchovi — Assoinssoin (rm1), Asro (rm4) — €54 | KO (rm9) — €69
🛏️ Atcho — Nérée (rm2) & Kouekoue (rm6) — €87/night (King size, Premium)
Is breakfast included?
Yes, breakfast is included in all our rates.
What is the room capacity?
Maximum 2 people per room. Rooms Nérée (rm2) and KO (rm9) can accommodate 3 people.
Check-in and check-out times?
Check-in: from 3:00 PM
Check-out: before 12:00 PM
For late check-out, contact our team.
💰 Rates & booking
How do I book?
Use the booking engine (dates) or contact us on WhatsApp or by e-mail. A deposit is required to confirm your reservation.
What deposit is required?
• Less than 3 nights:
1 night• 3 to 10 nights:
first 2 nights• More than 10 nights:
first 3 nights📋 Booking conditionsAre there discounts for long stays?
Yes: -5% from 2 weeks, -10% to -15% for about 1 month. Partner/agency rate: -5%.
When is the balance due?
The accommodation balance is paid at the beginning of your stay. Extras (restaurant, services) can be settled at check-out.
💳 Payment methods
What payment methods do you accept?
•
Mobile Money: MTN MoMoPay, Moov Money Pay
•
International: Revolut, PayPal, LEMFI, bank card
•
Bank transfer•
On site: cash (FCFA/EUR), bank card
📋 Full payment guideHow to pay from Nigeria?
Via LEMFI or interpays MoMo with our partners. Contact us on WhatsApp for the details.
Where to exchange currency in Cotonou?
In the Jonquet district and at Grand Marché Dantokpa. Our team can guide you.
❌ Cancellation
What is the cancellation policy?
• Less than 3 nights:
48 hours• 3 to 10 nights:
5 days• More than 10 nights:
1 week• More than 30 nights:
1 month📋 Full policyIs the deposit refunded if I cancel?
✅ Cancel within the deadline: deposit fully refunded.
❌ Cancel outside the deadline: cancellation fees apply.
How do I cancel?
Contact us: 📞 +229 01 61301313 · 💬
WhatsApp · 📧 info@canelya.com
🍽️ Restaurant & services
Can guests eat at any time?
Yes! Guests enjoy free room service all day and can also dine in our garden restaurant.
Is the restaurant open to external guests?
Yes! It opens at 6:30 PM every evening. External guests can also order via the Benin Restoo app from 11 AM.
Are there events at the restaurant?
🎵 Wednesday: acoustic live at 8 PM
🎯 Friday: blind test
🍖 Sunday: BBQ night at 7,000 FCFA
Is there parking?
Yes, free parking in front, with a night guard.
📍 Location & access
Where is La Maison de Canelya?
How to get there?
Via ISMA: Fidjrossè, ISMA university road, 1st left (COSSAF school), white flowered residence, 200 m.
Via Yatt & Co: end of the paved road in Fidjrossè, street perpendicular to the Yatt & Co station, 1st right, 200 m.
